Refund policy

Return & Refund Policy

At The Home Shop Online, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help with a simple and transparent return process.

1. Return Eligibility

You may request a return if:

The product is unused, undamaged, and in its original packaging.
All original tags, accessories, manuals, and packaging are included.
The return request is submitted within 7 days of the delivery date.
The product is in a resellable condition.

We reserve the right to reject returns that do not meet these conditions.

2. Return Window

Returns are accepted within 7 days from the date your order is delivered.

Any return request submitted after the 7-day return period will not be eligible.

3. Cancellation Policy

Orders can be cancelled only before they have been fulfilled (shipped).

Once an order has been fulfilled, it cannot be cancelled. However, eligible products may still be returned within the return window after delivery.

4. Refund Process

Once we receive and inspect your returned product:

We'll notify you whether your return has been approved or rejected.
Approved refunds will be processed within 7–8 business days.
Refunds will be credited to your original payment method.
If the original payment method cannot be refunded due to banking or payment issues, we may issue store credit instead.

5. Exchanges

We offer replacements or exchanges if:

You receive a damaged product.
You receive a defective product.
You receive the wrong item.
The replacement product is available in stock.

If the replacement product is unavailable, we will provide a refund or store credit.

6. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect:

Contact us within 7 days of delivery.
Share clear photos or videos showing the issue.
After verification, we'll arrange a replacement or refund at no additional cost.

7. Non-Returnable Items

The following items are not eligible for return:

Products that have been used or damaged after delivery.
Products returned without their original packaging or accessories.
Products that are incomplete or missing parts not due to our error.
Products damaged due to improper handling, misuse, or negligence after delivery.

8. Return Shipping

If the return is due to our error (such as receiving the wrong, damaged, or defective product), The Home Shop Online will bear the return shipping cost.
If the return is requested for any other eligible reason, return shipping charges may be deducted from the refund or charged at the actual courier cost, where applicable.