Refund policy
Effective Date: 26 October 2026
At THE HOME SHOP ONLINE, customer satisfaction is our priority. We aim to provide quality home décor, lighting, wooden products, kitchenware, and household essentials. Please review the following policy before placing an order.
| Policy | Details |
|---|---|
| Return Request Period | Report damaged, defective, incorrect, or missing items within 48 hours (2 days) of delivery. Requests submitted later may not be accepted, subject to applicable consumer rights. |
| Return Eligibility | Returns or refunds may be considered for products that arrive damaged, defective, incorrect, or with missing items, subject to verification. |
| Unboxing Video Requirement | Provide a clear, continuous unboxing video showing the shipping package, shipping label, opening process, and the issue. Supporting photos may also be requested. |
| Cash on Delivery (COD) Refunds | For an approved return of a COD order, the applicable COD-related charge, if any, will be deducted, and the remaining eligible refund amount will be returned to the customer. Any deduction will be disclosed and applied only where legally permitted. |
| Prepaid Order Refunds | For an approved return of a prepaid order, the full eligible amount paid for the returned product will be refunded, including shipping charges where applicable law or the circumstances of the return require it. |
| Damaged or Defective Products | After verification, an eligible claim may qualify for a replacement or a full or partial refund, depending on the circumstances and the resolution agreed upon. |
| Incorrect Products | If you receive an incorrect item, contact us within 48 hours with your order details and unboxing video. A replacement or refund may be arranged after verification. |
| Missing Items | Report missing items within 48 hours and provide an unboxing video. If the missing item cannot be supplied, an eligible refund for that item may be issued. |
| Electronic Products | Electronics may be subject to specific manufacturer warranty terms. Nothing in this policy limits consumer rights or remedies required by applicable law. |
| Non-Returnable Products | Products damaged through customer misuse, negligence, or improper handling, and products specifically marked non-returnable, may not qualify for a return, except where required by law. |
| Order Cancellation | Orders may be cancelled before dispatch. Once dispatched, cancellation may no longer be possible; eligible return requests can be reviewed after delivery. |
| Refused or Rejected Parcels | If a parcel is refused after dispatch, any deduction will be limited to actual, reasonable costs that are disclosed and legally recoverable. No automatic penalty will be applied where prohibited by law. |
| Return Shipping Charges | For issues attributable to us, such as an incorrect or damaged product, we will arrange return shipping at our expense where applicable. For other approved returns, applicable shipping charges will be communicated in advance and handled in accordance with the law. |
| Refund Processing Time | Approved refunds will generally be initiated within 7 business days of approval. The time taken for the amount to appear in your account depends on your bank or payment provider. |
| Refund Method | Refunds will generally be issued to the original payment method. If this is not possible, we will contact you to agree on an appropriate alternative, subject to applicable law. |
| How to Request a Return | Contact our support team within 48 hours of delivery. Provide your order number, a description of the issue, and a clear unboxing video with any supporting photographs. Wait for approval and return instructions before sending a product back. |
| Customer Support Email | support@thehomeshop.online |
| Support Hours | Monday to Saturday, 10:30 AM – 5:30 PM (IST) |
Important Refund Information
-
COD orders: The applicable COD-related charge, if any, will be deducted from an approved refund, and the remaining eligible amount will be returned.
-
Prepaid orders: The full eligible amount paid for the returned product will be refunded for an approved return, subject to applicable law.
-
Refunds are subject to verification and approval.
-
This policy does not exclude or limit any consumer rights or remedies that cannot legally be excluded or limited under Indian law.
THE HOME SHOP ONLINE may update this policy when necessary. The policy will be interpreted in accordance with applicable Indian consumer protection laws.