Shipping policy

Shipping Policy

Last Updated: JULY 2026

Thank you for shopping with The Home Shop Online. We are committed to delivering your orders safely and on time. Please review our shipping policy below.

1. Order Processing

Orders are processed within 1–2 business days after payment confirmation.
Orders are not processed, packed, or shipped on Sundays or public holidays.
During festive seasons, sales, or promotional events, order processing may take slightly longer than usual.

2. Shipping & Delivery Time

Estimated delivery timelines are:

Standard Delivery (India): 3–5 business days
Remote & Rural Areas: 5–7 business days

Please note that delivery times are estimates and may vary due to:

Courier partner delays
Weather conditions
Public holidays
Natural disasters
Other unforeseen circumstances beyond our control.

Orders eligible for Free Shipping are processed and delivered within the same estimated delivery timeframe unless otherwise stated during checkout.

3. Shipping Charges

Free Standard Shipping is available on all orders of ₹999 or more across India.
For orders below ₹999, shipping charges will be calculated and displayed during checkout before you complete your purchase.
Any applicable shipping charges will always be shown before payment.
Free shipping offers apply only to eligible products and may be modified or withdrawn during promotional campaigns without prior notice.

4. Order Tracking

Once your order has been shipped:

You'll receive a shipping confirmation email.
If available, you'll also receive a tracking number and tracking link.
You can also track eligible orders by logging into your customer account on The Home Shop Online.

5. Shipping Address

Please ensure that your shipping address, phone number, and email address are accurate before placing your order.

The Home Shop Online is not responsible for delivery delays, failed deliveries, or additional shipping charges caused by incorrect or incomplete customer information provided by the customer.

6. Delayed or Lost Shipments

If your order has not been delivered within the estimated delivery timeframe:

Contact our support team.
We will coordinate with our shipping partner to investigate the shipment and provide you with an update.

While we will make every effort to assist, delivery timelines are subject to the courier partner's operations.

7. Damaged Packages

If your package arrives damaged:

Contact us within 48 hours of delivery.
Email clear photos or videos of:
- The outer packaging
- The shipping label
- The damaged product

After verification, we'll arrange a replacement or refund, where applicable.

8. Failed Delivery Attempts

If delivery cannot be completed because:

The customer is unavailable.
The shipping address provided is incorrect or incomplete.
The customer refuses delivery.

The package may be returned to us by the courier partner. In such cases, additional shipping charges may apply if the order needs to be shipped again.